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Creatively UK โ€“ Privacy Policy

Creatively UK is committed to protecting your privacy. This privacy policy explains how Creatively UK ("we", "us", or "our") collects, uses, and protects personal data collected from users who access our website at: https://creativelyuk.com ("site") or otherwise share personal information with us (collectively: โ€œusersโ€). By using our site and any sub-domains thereof, you agree to the terms of this Privacy Policy.

1. Who We Are

Creatively UK is operated by Donato Digital Ltd, a UK-registered company supporting artists and creatives through digital tools, resources, and marketing services.

2. What Information We Collect

We may collect and process the following types of personal information from users:

  • Name, email address, postal address, and phone number

  • Business information you provide (e.g., website, company name, industry)

  • Business name and website (if applicable)

  • Purchase history and payment information

  • Data submitted via forms, surveys, or online interactions

  • Marketing preferences

  • Any other details you submit through forms, support, or communication channels

  • Technical data such as browser type, IP address, and usage behaviour on our website

3. How We Use Your Information

We use your information to:

  • Provide and manage our services and support

  • Process orders and manage billing

  • Send relevant updates, offers, and marketing content

  • Improve our website, communications, and customer experience

  • Meet legal and regulatory obligations

We do not sell your personal or customer data to third parties.

4. Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so, including:

  • Consent (e.g., when you subscribe to our mailing list)

  • Contractual necessity (e.g., when you purchase a service)

  • Legal obligation (e.g., tax reporting)

  • Legitimate interests (e.g., improving our services)We may share data with:

5. Use of Donato (CRM & Marketing Platform)

We use a platform called Donato (a UK white-label version of Go High Level) to manage our marketing, sales, and customer communication. Your name, contact information, and interaction history may be stored within this system in order to provide relevant updates, support, and offers.

Donato acts as a data processor on our behalf and takes appropriate technical and organisational measures to safeguard your personal information.

We may also use automation features (such as tagging or email sequences) within Donato to tailor your experience, but we do not make automated decisions that have legal or significant effects.

If at any time you wish to access or delete the data we hold about you in Donato, please contact us at [email protected].

6. Data Sharing

We never sell your data. However, we may share your data with trusted third-party service providers such as:

  • Stripe, for secure payment processing

  • Donato (see section 5)

  • Email and analytics tools (e.g., Mailgun, Google Analytics)

  • Professional advisers (e.g., legal, tax, accounting)

  • Government bodies if required by law

All third-party processors only use your data for the purposes we specify.

7. Data Storage & Security

Your data is stored securely on encrypted servers hosted by Donato via GoHighLevel and/or our approved third-party providers. We implement safeguards to protect against loss, misuse, or unauthorised access.

8. Data Retention

We keep personal data only as long as necessary:

  • For as long as you are an active customer or subscriber

  • For legal, accounting, or reporting requirements

  • We review and securely delete unnecessary data regularly.

We review and securely delete unnecessary data regularly.

9. Your Rights

You have the right to:

  • Access a copy of your personal data

  • Request correction of inaccurate data

  • Request erasure (โ€œthe right to be forgottenโ€)

  • Restrict or object to certain uses of your data

  • Withdraw consent for marketing communications at any time

  • Lodge a complaint with the Information Commissionerโ€™s Office (ICO)

To exercise your rights, email us at [email protected]

10. Cookies & Tracking

Our website uses cookies to improve your experience. You can control cookie preferences in your browser settings.

For full details, see our Cookies Policy

11. Changes to This Policy

We may update this policy from time to time. Youโ€™ll be notified of any significant changes via email.

12. Contact Us

For any questions or data requests, please contact: [email protected]

Last Updated: 16 July 2025

Creatively UK is a tradiing name of Donato Digital Ltd., a company registered in England and Wales (Company No. 16412598).

Registered office address: 124 City Road, London, EC1V 2NX